When you receive a damaged product, it's important to stay calm and document everything. Take pictures of the damage and keep all the original packaging. You may also have to pay additional shipping costs, but don't reject the driver. Most insurance policies require you to accept the freight, document everything, take photographs, or even have an accident inspector come to personally check the damaged product received. The bill of lading acts as a contract of carriage between the carrier and the shipper.
In the U. S., the SC 14706 standard is used as a standard for resolving claims disputes, but legislation on freight claims varies from state to state and country to country. Managing your freight claims efficiently can save you time and money. File your claim as soon as possible and make sure you understand how the cargo claim procedures work in accordance with your contract with your carrier. The processing of freight claims requires time and effort on the part of the shipper.
There are certain processes, rules, and regulations that must be followed to ensure that freight claims are resolved. An external logistics provider (3PL) works on behalf of the shipper and processes a customer's freight claim from start to finish. A 3PL is not responsible for freight loss or damage; instead, it acts as a liaison with transportation companies and provides communication during the claim process. Carriers benefit from the experience of managing transportation claims when claims are submitted and processed correctly without delay. A partner like PLS Logistics can protect carriers from the frustration and expense of inadequately managing freight claims. They provide a simple claim process and transparent communication throughout the process.
Hidden damage claims are more difficult to prove, so it's important to remember that you only have five days to submit these types of transport claims.